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Respect – Proper behavior, high non- judgmental regard for others. Allowing individual choices. The ability to show appreciation and consideration for others are examples of respect. |
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Regardless of how large or small your needs are, JM Associates’ number one business objective is client service and satisfaction.
JM Associates’ customer service and support philosophy is the reason why the Agency has continuously serviced several hundred educational clients since its inception in 1996.
JM Associates knows the importance of conducting business in harmony with the mission and values of each and every client. Thus, the Agency seeks as much feedback as possible.
Feedback allows JM Associates to measure its performance against the installed Core Values and Mission Statement. If and when change is necessary, the Agency’s flexibility and dynamic nature makes accommodating a client a simple task. JM Associates’ dedicated Client Services Department ensures contract compliance and outstanding service and support.
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JM Associates is the industry leader in providing counseling services to students who struggle with student loan repayment.
The most important tool in successful default aversion is educating the student.
The Department of Education mandates that all participating lending institutions administer a default management plan. Just as this role is clearly defined for the Lending Institution, JM Associates understands how sharing years of student loan debt servicing experience can help an Institution meet its goals of default reduction and prevention, while increasing cash flow and maintaining an on-going relationship with current students and alumni.
JM Associates helps the student loan community by providing vital support for crucial government-backed loan programs. At the forefront of this effort is the highly regulated Perkins Cohort Program. JM Associates employs several non-cash remedies to assist students at risk of defaulting. JM Associates works closely with clients to ensure all remedies will be utilized to cure delinquency and prevent default.
In addition to Federal Loan Programs, JM Associates dedicates significant time assisting borrowers with the curing of defaulted institutional loans. The Agency’s Recovery Specialists educate borrowers on a variety of alternative financial options to resolve delinquency.
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| © 2008 JM Associates |
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